Effective Date: 01/03/2024

Overview

Jessi E-mart is committed to providing customer satisfaction. We understand that sometimes unforeseen circumstances may lead to the need to return or request a refund for an item. This policy outlines the guidelines for returning and receiving a refund for your online purchases.

Return Window

You have 14 days from the date of delivery to initiate a return for most items. Some exceptions may apply, as outlined below. Items must be returned in their original condition, unopened, and with all tags attached.

Eligible Items for Return

  • Items that are unworn, unwashed, and have their original tags attached.
  • Items that are defective or damaged upon arrival.
  • Items that are incorrect (size, color, etc.) compared to your order.

Ineligible Items for Return

  • Items that are personalized or custom-made.
  • Items that are perishable or have an expiration date.
  • Items marked “final sale” or “non-returnable.”
  • Items used beyond their intended purpose or damaged due to customer negligence.

Initiating a Return

To initiate a return, please follow these steps:

  • Visit our website and log into your account.
  • Go to your order history and locate the order you wish to return.
  • Click “Return Item” and follow the on-screen instructions.
  • You will receive a return shipping label via email.
  • Securely pack the item(s) in its original packaging, and affix the return shipping label.
  • Drop off the package at the designated carrier location.

Return Shipping Costs

  • Standard Returns: We will cover the return shipping cost for items that are defective, damaged, or incorrect.
  • Change of Mind Returns: You will be responsible for the return shipping cost for items returned due to a change of mind. You can choose your preferred carrier and shipping method.

Refunds

Once we receive your returned item and inspect it, we will process your refund according to the following conditions:

  • Original Payment Method: If you paid by credit or debit card, the refund will be credited back to the original card used for the purchase.
  • Store Credit: For faster processing, we may offer a store credit in the amount of your return at our discretion.

Refunds are typically processed within 7 business days of receiving and inspecting your returned item. You will receive a notification email once your refund is issued.

Exceptions and Additional Information

We reserve the right to modify this policy at any time. If any modifications are made, we will update this policy on our website. It is your responsibility to review this policy periodically for any changes.

For specific questions or clarifications regarding your return or refund, please contact our customer service team at contact@jessiemart.com or

+91-9344009674.